BioShock 2 Remastered — Fix & Refund Help
2016 · Action, RPG · Digital Extremes · ESRB Mature
Fix BioShock 2 Remastered or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — BioShock 2 Remastered
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — BioShock 2 Remastered (Crashes / won’t start) Dear Steam Support, I am requesting a refund for BioShock 2 Remastered, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: BioShock 2 Remastered - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 Service Pack 1 64-bit. Platform Update for Windows 7 SP1 and Windows Server 2008 R2 SP1 | OS: Windows 7 Service Pack 1 64-bit. Platform Update for Windows 7 SP1 and Windows Server 2008 R2 SP1 |
| Memory | Processor: Intel E6750 Core 2 Duo 2.66 GHz / AMD Athlon X2 2.7 GHZ | Processor: 3GHz Quad-Core |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: 2GB AMD Radeon HD 7770 / 2GB NVIDIA GeForce GTX 670 | Graphics: 2GB ATI Radeon HD 7970, 2GB NVIDIA GeForce GTX 770 or better |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 25 GB available space | Storage: 25 GB available space |
| Item 8 | Sound Card: DirectX Compatible Sound Device | Sound Card: DirectX Compatible Sound Device |
About BioShock 2 Remastered
Bioshock 2 is a shooter with RPG elements, centered around resource-management to a great extent: more like an RPG than a shooter. The game is made by 2K studios and represents the final part of a dystopia dilogy — preceded by the original Bioshock. Its successor is Bioshock Infinite. You play as Big Daddy — a giant mech with a drill replacing one of the hands. The game, while they both are telling the story of a charming Rapture — the city descended from Orwell's and Zamyatin's pages where the society's greatest mind have suffered a severe decline. The central feature of the game is the unique abandoned city's aesthetics — minding the time Bioshock 2 is still a beautiful title, with detailed drawn water and strange surroundings, never mind the variety of foes. The remaster introduces a 4k resolution — it is now more enjoyable to explore Rapture and enjoy its various landscapes and sea-filled quarters. Among the other features: high-res textures and a set of Protector Trials, which can give the player freakish weaponry and ammunition.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.