Beyond: Two Souls — Fix & Refund Help
2013 · Adventure, Action · Quantic Dream · ESRB Mature · Metacritic 73

Fix Beyond: Two Souls or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Beyond: Two Souls
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Beyond: Two Souls (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Beyond: Two Souls, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Beyond: Two Souls - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 7 or later (64 bit) | OS: Windows 7 or later (64 bit) |
| Graphics | Processor: Intel Core i5-4430 @ 3.0 GHz or AMD FX-6300 @ 3.5 GHz | Processor: Intel Core i5-6600K @ 3.5GHz or AMD Ryzen 3 1300X @ 3.4GHz |
| Storage | Memory: 4 GB RAM | Memory: 8 GB RAM |
| DirectX | Graphics: Nvidia GeForce GTX 660 with 2GB VRAM or AMD Radeon HD 7870 with 2GB VRAM | Graphics: Nvidia GeForce GTX 970 with 4GB VRAM or AMD Radeon R9 390 with 4GB VRAM |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Storage: 49 GB available space | Storage: 49 GB available space |
About Beyond: Two Souls
This game is often called an "interactive film" - because the proportion between the given story and the possibilities to influence the story is indeed somewhat different than in most games. The game develops between three points in the biography of the girl Jodie Holmes. In these three points, we find ourselves repeatedly. And in general, we see 16 years of her life, from 8 to 24 years. Jodie from birth has a gift of communication with a disembodied being called Aiden. In this context, the Jodie-Aiden couple can capture people's consciousness, move objects, and even strangle people. At the same time, Jodie is periodically exposed to attacks of vague energies. Her parents are not her relatives, they give her to psychiatrists and refuse her. When the family of one of the psychiatrists perishes, Jodie, with the help of Ayden, establishes a connection with the deceased, she can let the living and the dead speak. The CIA is interested in Jodie's abilities and makes her become an agent. She then instructs her on several missions, but Jodie realises that she is being used for criminal activities - and refuses to cooperate with the CIA. CIA agents do not leave her alone, and she destroys them. The game has a lot of interpretations of what is happening in the world of the dead, different people use Jodi's forces in different ways. Jody herself also does not have a clear picture, she seeks and finds real parents, helps different people - but they rarely pay her the same.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.