Assassin's Creed Origins — Fix & Refund Help
2017 · Action, RPG · Ubisoft · ESRB Mature · Metacritic 81
Fix Assassin's Creed Origins or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin's Creed Origins
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin's Creed Origins (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin's Creed Origins, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin's Creed Origins - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Assassin's Creed Origins
Assassin's Creed Origins is an open-world action game developed by Ubisoft. It further continues the series after Assassin's Creed Syndicate. The story is set in two time periods simultaneously. In 2017, the order of Templars has recovered an ancient artifact that will allow them to seize control over humanity. Assassins plan to get the artifact back in their hands. Layla Hassan relieves the memories of two ancient Egyptians named Bayek and Aya who create the Assassins order. Levels are open-ended which allows both stealth or open combat approaches. Players are put in an open world in which they can complete quests in order to either progress through the story, level their character up or upgrade their equipment. The "eagle vision" mode was replaced by an eagle by the name of Senu. Players can use Senu to scout the area ahead and highlight enemies. The game features a heavily revised combat system that relies on hit-box mechanics rather than pre-determined animations as it did in the previous titles. Origins focuses on introducing various types of enemies that the players will have to learn about in order to defeat them.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.