Assassin's Creed Odyssey — Fix & Refund Help
2018 · Action, RPG · Ubisoft · ESRB Mature · Metacritic 85
Fix Assassin's Creed Odyssey or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin's Creed Odyssey
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin's Creed Odyssey (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin's Creed Odyssey, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin's Creed Odyssey - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Assassin's Creed Odyssey
Assassin's Creed Odyssey is the twentieth game in its series. It is the earliest game in the Assassin's Creed universe chronology and the prequel to Assassin's Creed Origins.
###Plot The events of Assassin's Creed Odyssey's take place in the Classical Era of Ancient Greece, in 431 BC, before the Brotherhood of Assassins was even formed. The plot follows a fictionalized story of the Peloponnesian War between city-states of Sparta and Athens that left Greece devastated. The player can choose to control either a male (named Alexios) or female (named Kassandra) protagonist, both of them being descendants of the famous Spartan king Leonidas. The player enters the plot as a mercenary and can side with either Athens or its rival Sparta. There's also the frame story set in the contemporary age. Its protagonist is Layla Hassan, who was also the main character in the frame story of Assassin's Creed Origins.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.