A Way Out — Fix & Refund Help
2018 · Adventure, Action · Electronic Arts · ESRB Mature · Metacritic 78
Fix A Way Out or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — A Way Out
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — A Way Out (Crashes / won’t start) Dear Steam Support, I am requesting a refund for A Way Out, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: A Way Out - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 7 64-bit, 8.1 64-bit or Windows 10 64-bit | OS: Windows 7 64-bit, 8.1 64-bit or Windows 10 64-bit |
| Graphics | Processor: Intel core i3-2100T @ 2.5GHz/AMD FX 6100, or better | Processor: Intel Core i5 3570K; AMD Ryzen 3 1300x or equivalent |
| Storage | Memory: 8 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: NVIDIA GeForce GTX 650Ti 2GB, AMD Radeon HD 7750 2GB | Graphics: Nvidia GTX 960; AMD R9 290 or equivalent |
| Item 7 | Storage: 25 GB available space | Storage: 25 GB available space |
About A Way Out
This action-adventure game released under the auspices of EA Originals Electronic Arts initiative. The game can not be played alone: there is simply no singleplayer. The available options are either to play the game on one device using split-screen or using the online multiplayer. You do not need to buy two games to play with somebody: when buying a friend, you can give the code for downloading a full version of the game, which, however, will be active only if you pass it together. The story tells of two prisoners who were together in one prison in the US at the beginning of the 70s. To avoid the dangers of prison, they decide to flee. A Way Out is a third-person adventure game in which the story is told simultaneously for two characters. Since they develop asynchronously, there are often situations where one of the players loses the control over the character because of the story cutscene, and the other can safely move around the prison. Roles are not fixed and can change during the playthrough.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.