A Plague Tale: Innocence — Fix & Refund Help
2019 · Adventure, Action · Focus Home Interactive · ESRB Mature · Metacritic 82
Fix A Plague Tale: Innocence or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — A Plague Tale: Innocence
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — A Plague Tale: Innocence (Crashes / won’t start) Dear Steam Support, I am requesting a refund for A Plague Tale: Innocence, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: A Plague Tale: Innocence - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 7/8/10 (64 bits) | OS: Windows 7/8/10 (64 bits) |
| Graphics | Processor: Intel Core i3-2120 (3.3 GHz)/AMD FX-4100 X4 (3.6 GHz) | Processor: Intel Core i5-4690 (3.5 GHz)/AMD FX-8300 (3.3 GHz) |
| Storage | Memory: 8 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: 2 GB, GeForce GTX 660/Radeon HD 7870 | Graphics: 4 GB, GeForce GTX 970/Radeon RX 480 |
| Item 7 | Storage: 50 GB available space | Storage: 50 GB available space |
About A Plague Tale: Innocence
A Plague Tale: Innocence, on PlayStation 4, Xbox One and PC, tells the grim story of two siblings fighting together for survival in the darkest hours of History. This new video game from Asobo Studio sends you on an emotional journey through the 14th century France, with gameplay combining adventure, action and stealth, supported by a compelling story. Follow the young Amicia and her little brother Hugo, who face the brutality of a ravaged world as they discover their purpose to expose a dark secret. On the run from the Inquisition's soldiers, surrounded by unstoppable swarms of rats incarnating the Black Death, Amicia and Hugo will learn to know and trust each other as they struggle for their lives against all odds. • An original, powerful tale following the trip of the young noble Amicia de Runes and her adorable yet smart brother Hugo • Survive a great, enigmatic danger in a brutal, unforgiving world. With the Black Plague appeared deadly swarms of rats, indiscriminately devouring everything in their path. • A seamless blend of adventure and stealth gameplay, deeply embedded in dark medieval mystery.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.