In a landmark U.S. case, the Federal Trade Commission reached a settlement with Epic Games valued at $520 million — including $245 million earmarked specifically for refunds to players charged for unwanted in-game items or through dark patterns and unauthorized charges in Fortnite. The FTC runs the refund program; eligible U.S. consumers file through the FTC's Epic refund portal (ftc.gov enforcement/refunds), not through Epic support.
Who is eligible? Broadly, players who were charged for items they didn't intend to buy (including "dollar-for-dollar" pressure designs and accidental purchases) and parents whose kids made unauthorized charges. The FTC has been notifying affected players by email and through in-game messages. If you got such a notice, follow the claim link before any deadline the FTC states — deadlines are firm.
Outside the FTC program, your ordinary routes still apply: Epic's own refund policy and refund tokens for used content, and — for a child's unauthorized spend — a card-issuer reversal plus Epic's parental-refund process. The minor-refund estimator maps that path by the child's age.
Keep one distinction clear: the FTC refund is separate from any standard store refund and from a chargeback. Don't file a chargeback for charges already covered by the FTC program — use the government process. For charges outside the program's scope, the federal dispute rights and your state AG remain available.