Tomb Raider — Fix & Refund Help
2013 · Action · Crystal Dynamics · ESRB Mature · Metacritic 86

Fix Tomb Raider or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Tomb Raider
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Tomb Raider (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Tomb Raider, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Tomb Raider - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS:Windows XP / Windows Vista / Windows 7 | — |
| Memory | Processor:1.8 GHz Processor | — |
| Graphics | Memory:512 MB RAM | — |
| Storage | Graphics:3D graphics card compatible with DirectX 9 | — |
| DirectX | DirectX®:9.0 | — |
| Item 7 | Hard Drive:2 GB HD space | — |
About Tomb Raider
A cinematic revival of the series in its action third person form, Tomb Rider follows Lara in her least experience period of life – her youth. Heavily influenced by Naughty Dog’s “Uncharted”, the game is a mix of everything, from stealth and survival to combat and QTE action scenes. Young Lara Croft arrives on the Yamatai, lost island near Japan, as the leader of the expedition in search of the Yamatai Kingdom, with a diverse team of specialists. But shipwreck postponed the successful arrival and seemingly forgotten island is heavily populated with hostile inhabitants, cultists of Solarii Brotherhood. The game will be graphic at times, especially after failed QTE’s during some of the survival scenes, but overall players will enjoy classic action adventure, reminiscent of the beginning of the series. This game is not a direct sequel or continuation of existing sub-series within the franchise, but a reboot, setting up Tomb Raider to represent modern gaming experience. The game has RPG elements and has a world, which you can explore during the story campaign and after the completion. As well as multiplayer mode, where 2 teams (4 scavengers and 4 survivors) are clashing in 3 game modes while using weapons and environments from the single-player campaign.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.