The Bureau: XCOM Declassified — Fix & Refund Help
2013 · Shooter, Action · 2K · Metacritic 66
Fix The Bureau: XCOM Declassified or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — The Bureau: XCOM Declassified
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — The Bureau: XCOM Declassified (Crashes / won’t start) Dear Steam Support, I am requesting a refund for The Bureau: XCOM Declassified, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: The Bureau: XCOM Declassified - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | 7 / 8 / 10 | — |
| Processor | Processor: Quad Core Processor | — |
| Memory | Memory: 4 GB RAM | — |
| Graphics | Graphics: DirectX11 Compatible, AMD Radeon HD 6950 / NVIDIA GeForce GTX 560 | — |
| Storage | Storage: 12 GB available space | — |
| DirectX | Sound Card: DirectX Compatible | — |
| Item 7 | Additional Notes: Incompatible with Intel HD 3000 Integrated Graphics | — |
About The Bureau: XCOM Declassified
The Bureau: XCOM Declassified is the second game in some kind of the franchise reboot. Despite the fact that the first game, XCOM: Enemy Unknown was a strategic game, this time is it a tactical third-person shooter. The story follows CIA Agent William Carter, who survives the attack of aliens in 1962 and becomes a member of the Bureau - secret U.S. organisation that was created to fight with threats of national security scale. However, after arriving in the bunker, Faulke - director of the facility - states that all of the U.S. military bases have been destroyed and they cannot contact the White House. With that being said, the Bureau is now re-named into XCOM and starts its story from this moment.
Despite genre difference to its predecessor, The Bureau still focuses on tactical elements of the gameplay. Agent Williams has a squad of 3 members with him included. While in the fight, the player can stop the game to give orders to his crew - change your position, use some skill or focus on the exact target.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.