Rise of the Tomb Raider — Fix & Refund Help
2015 · Action · Feral Interactive · Metacritic 86

Fix Rise of the Tomb Raider or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Rise of the Tomb Raider
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Rise of the Tomb Raider (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Rise of the Tomb Raider, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Rise of the Tomb Raider - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 64bit | OS: Windows 10 64 bit |
| Memory | Processor: Intel Core i3-2100 or AMD equivalent | Processor: Intel Core i7-3770K |
| Graphics | Memory: 6 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GTX 650 2GB or AMD HD7770 2GB | Graphics: NVIDIA GTX 980Ti 2560x1440 or NVIDIA GTX 970 1920x1080 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 25 GB available space | Storage: 25 GB available space |
About Rise of the Tomb Raider
Rise of the Tomb Raider is the eleventh entry in the franchise, being a sequel to its predecessor, Tomb Raider, a reboot of the franchise. This story follows Lara Croft, one year after battling her supernatural experiences in Yamatai. This time she is trying to find the legendary city of Kitezh in Siberia, Russia. The legend behind the city begins in the 12th century and still comes nowadays, that this ancient city grants with a promise of immortality. While Lara tries to solve the mystery of Siberia, she encounters an organisation called Trinity. They want to retrieve this gift to themselves. Following the notes of her father, Lara tries to discover the secrets of the ancient city and stop Trinity in doing so. Exploring the Soviet motive, even more, the game has the DLC's - Baba Yaga, the Temple of the Witch, which follows Lara in the Soviet mine and confronting the legendary witch of Russian folk-tales, Cold Darkness Awakened, the story about a secret biological weapon and Blood Ties and Lara's Nightmare - a fight for ownership of the Croft estate. Besides craftmanship and exploring, the game focuses on a very progressive combat system giving a player a wide variety of strategic options. There is a way to evade your opponents in the bushes; stealth kills with bow and arrows or open combat with firearms like shotguns, pistols and other guns. WIth earning experience, you can give Lara new ways of encountering her enemies by three different specialisations - Hunter, Survivor or Brawler. Each skill tree offers various options of combat, for example using Lara's surroundings and fauna, traps or better aim. With these options, you can choose how to guide Lara Croft in her adventures.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.