Call of Duty: Modern Warfare 2 — Fix & Refund Help
2009 · Shooter · Infinity Ward · ESRB Mature · Metacritic 86
Fix Call of Duty: Modern Warfare 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Call of Duty: Modern Warfare 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Call of Duty: Modern Warfare 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Call of Duty: Modern Warfare 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Call of Duty: Modern Warfare 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Microsoft Windows XP or Windows Vista (Windows 95/98/ME/2000 are unsupported) | — |
| Processor | Processor: Intel Pentium 4 3.2 GHz or AMD Athlon 64 3200+ processor or better supported | — |
| Memory | Memory: 1 GB RAM | — |
| Graphics | Graphics: 256 MB NVIDIA GeForce 6600GT or better or ATI Radeon 1600XT or better | — |
| Storage | DirectX®: Microsoft DirectX(R) 9.0c | — |
| DirectX | Hard Drive: 12GB of free hard drive space | — |
| Item 7 | Sound: 100% DirectX 9.0c compatible sound card | — |
| Item 8 | Internet: Broadband connection and service required for Multiplayer Connectivity. Internet Connection required for activation. | — |
About Call of Duty: Modern Warfare 2
Continuation of the sensational first-person shooter from Infinity Ward and Activision. It is rather difficult to maintain a high level of games every year, but it worked out in the sixth part of the series. The game continues the storyline of the previous part. The game consists of numerous fast-paced gunfights. Classic hit points are not here anymore - after receiving damage, the player only needs to sit tight in safety waiting for health to come back. There are three game modes: the story campaign, multiplayer and Spec Ops. If there are almost no changes in the campaign, and this is the same linear story, the Spec Ops includes 23 new levels for single or cooperative completion. Each level is a new task, a new challenge whether it is the defusing a bomb or the elimination of enemy forces. Levels are divided into tiers by their complexity. As in any other game of the series, the multiplayer in Modern Warfare 2 takes a special place. Each match is a mission, for which you need to come up with new strategies to complete. As in the past, new weapons and perks are opened for the execution of tasks.
Fix help for similar games
Portal 2
2011 · Shooter, Puzzle
Fix & refund help →Counter-Strike: Global Offensive
2012 · Shooter
Fix & refund help →Left 4 Dead 2
2009 · Shooter, Action
Fix & refund help →Half-Life 2
2004 · Shooter, Action
Fix & refund help →BioShock Infinite
2013 · Shooter, Action
Fix & refund help →Borderlands 2
2012 · Shooter, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.