Mirror's Edge — Fix & Refund Help
2008 · Action · Electronic Arts DICE · ESRB Teen · Metacritic 81
Fix Mirror's Edge or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Mirror's Edge
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Mirror's Edge (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Mirror's Edge, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Mirror's Edge - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Supported OS: Microsoft Windows® XP SP2 or Vista | — |
| Processor | Processor: 3.0 GHz or faster | — |
| Memory | Memory: 1 GB RAM or more | — |
| Graphics | Graphics: DirectX® 9.0c compatible video card, Shader Model 3.0 required. Video card must have 256 MB, NVIDIA GeForce 6800 or better | — |
| Storage | Hard Drive: 8 GB free space | — |
| DirectX | Sound: DirectX® 9.0c compatible sound card INTERNET CONNECTION, ONLINE AUTHENTICATION AND ACCEPTANCE OF END USER LICENSE AGREEMENT REQUIRED TO PLAY. TO ACCESS ONLINE FEATURES, YOU MUST REGISTER ONLINE. ONLY ONE REGISTRATION IS AVAILABLE PER GAME. EA ONLINE TERMS & CONDITIONS AND FEATURE UPDATES CAN BE FOUND AT www.ea.com. YOU MUST BE 13+ TO REGISTER WITH EA ONLINE. | — |
About Mirror's Edge
Refreshing look of Mirror’s Edge made this first-person action platformer recognizable even by people who have never played it before. The City of the “utopian” society is highly monitored by the totalitarian military groups. Players will take control of the female protagonist, named Faith, a specially trained Runner, master of parkour that delivers physical documents in the city, where every form of communication is watched. Her sister is framed for murder, and Faith must follow the clues to the identity of the murderer, with only lead being a note saying Icarus. Distinct visuals of the game form the bright white city, which Faith has to navigate through, jumping across rooftops, running on walls and climbing scaffolding. Color-coded elements of the environment guiding players as to where they can progress. Special attention to the camera that will bob up in down in accordance with the movement, trying to recreate the actual vision, and not a fixed video feed. Even though Mirror’s Edge has a combat system, it’s not the main focus, which makes it scarce.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.