Metro: Last Light Redux — Fix & Refund Help
2014 · Shooter, Action · Deep Silver · Metacritic 76
Fix Metro: Last Light Redux or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Metro: Last Light Redux
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Metro: Last Light Redux (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Metro: Last Light Redux, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Metro: Last Light Redux - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows Vista, 7 or 8 (64-bit only) | OS: Windows 7 or 8 (64-bit only) |
| Memory | Processor: Dual Core CPU (2.2+ GHz Dual Core CPU or better) | Processor: Any Quad Core or 3.0+ GHz Dual Core CPU |
| Graphics | Memory: 2 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: DirectX 10, Shader Model 4 compliant graphics cards (GeForce 8800 GT 512 MB, GeForce GTS 250, etc) | Graphics: DirectX 11 compliant graphics card (GeForce GTX 480 and above) |
| DirectX | DirectX: Version 10 | DirectX: Version 11 |
| Item 7 | Storage: 10 GB available space | Storage: 10 GB available space |
| Item 8 | Additional Notes: 64-bit only | Additional Notes: (64-bit only) |
About Metro: Last Light Redux
It is the sequel to the game Metro 2033. Both games are based on the world of Dmitry Glukhovsky's novel Metro 2033 - in post-apocalyptic Moscow, in the tunnels of subway lines groups of very different people survive. And not only people. There are mutated people there, and mutated animals. They are distinguished by unusual abilities, but even more - behaviour strategies. In the struggle for the remnants of resources, all these beings spend their gloomy days. All characters use unusual and unexpected means for life and war. Something is created from the remnants of a past, normal life, something has already appeared in a new, changed world. Locations are struck by an unusual synthesis of the ruins of a known world and traces of a catastrophe. From the previous game Metro: Last Light differs, according to general opinion, by careful work on the remarks and shortcomings of the previous game. The set of weapons is significantly expanded, the technologies of Metro 2033 have become more developed. The game has two fundamentally different endings and five additions.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.