Marvel's Spider-Man — Fix & Refund Help
2018 · Action · Insomniac Games · ESRB Teen · Metacritic 87

Fix Marvel's Spider-Man or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Marvel's Spider-Man
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Marvel's Spider-Man (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Marvel's Spider-Man, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Marvel's Spider-Man - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Marvel's Spider-Man
Marvel's Spider-Man offers the player to take on the role of the most famous Marvel superhero. ###Plot The game introduces Spider-Man as an already experienced superhero. By the time the game begins, Peter has captured the infamous Kingpin as well as several other supervillains. Now, a gang that goes by the name of Demons poses a new danger to New York. Meanwhile, Peter is working for the scientist Otto Octavius, who didn't yet become Dr. Octopus, on their science project. Throughout the game, Spidey has to deal with multiple enemies, such as Norman Osbourne, Electro, Vulture, Rhino and Kingpin, among others. ###Gameplay The player controls Peter Parker, aka Spider-Man, from the third person view. There are also sections of the game in which the player controls other protagonists, namely Mary Jane and Miles Morales. The game is set in a 3D environment that is modeled after New York City. The player can travel the city using web slings, running, jumping, and crawling the walls. The setting includes numerous high-rise buildings designed specifically for Spider-Man's movements. As the player progresses, he or she unlocks new suits that grant Spider-Man new abilities, such as additional attacks or enhanced Spider-Sense. The abilities are not tied to the suits, however, and the player can use the suit of his or her choice without losing the ability. The combat system is similar to that in Batman: Arkham, in that Spider-Man fights many opponents in hand-to-hand combat but avoids killing them.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.