Mafia II — Fix & Refund Help
2010 · Shooter, Action · 2K Czech · ESRB Mature · Metacritic 77
Fix Mafia II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Mafia II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Mafia II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Mafia II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Mafia II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Microsoft Windows XP (SP2 or later) / Windows Vista / Windows 7 | OS: Microsoft Windows XP (SP2 or later) / Windows Vista / Windows 7 |
| Memory | Processor: Pentium D 3Ghz or AMD Athlon 64 X2 3600+ (Dual core) or higher | Processor: 2.4 GHz Quad Core processor |
| Graphics | RAM: 1.5 GB RAM | RAM: 2GB |
| Storage | Hard Disk Space: 8GB | Hard Disk Space: 10GB |
| DirectX | Video Card: nVidia GeForce 8600 / ATI HD2600 Pro or better | Video Card: nVidia GeForce 9800 GTX / ATI Radeon HD 3870 or better |
| Item 7 | Sound Card: 100% DirectX 9.0c compatible sound card | Sound Card: 100% DirectX 9.0c compatible sound card |
| Item 8 | Peripherals: Keyboard and mouse or Windows compatible gamepad | Peripherals: Keyboard and mouse or Windows compatible gamepad |
About Mafia II
Mafia II is the second game in the franchise about Italian mafia operating in America after World War II. Vito Scalleta returns from the war in Italy being wounded. As he returns and reunites with his friend Joe, he and Henry Tomassino convince Vito to be apart of an Italian mafia in fictional city Empire Bay. Starting to work for Alberto Clemente, Vito must go through every aspect of being a part of the family and become a big thing in it. Even though the game has an open world mechanic, you won't probably explore it. Travelling to missions give an opportunity to listen to music of this time in America - Chuck Berry, Muddy Waters, Dean Martin and others, providing the game with a great atmosphere of the USA in its 50s. The gameplay has a variety of missions to offer, in which you can confront your enemies in melee combat, shoot them with different guns like M1911 or Thompson, or stealthily engaging your opponents. The game is pretty strict to the player reaching highest of empathy with Vito and every situation he's in.
Fix help for similar games
Left 4 Dead 2
2009 · Shooter, Action
Fix & refund help →Half-Life 2
2004 · Shooter, Action
Fix & refund help →BioShock Infinite
2013 · Shooter, Action
Fix & refund help →Borderlands 2
2012 · Shooter, Action
Fix & refund help →BioShock
2007 · Shooter, Action
Fix & refund help →Destiny 2
2017 · Shooter, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.