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Half-Life: Source — Fix & Refund Help

2004 · Action · Valve Software · ESRB Mature

Half-Life: Source cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix Half-Life: Source or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — Half-Life: Source

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)—

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — Half-Life: Source (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for Half-Life: Source, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: Half-Life: Source
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

SpecMinimumRecommended
OSMinimum: 1.2 GHz Processor, 256MB RAM, DirectX 7 level graphics card, Windows XP, Mouse, Keyboard, Internet Connection—
ProcessorRecommended: 2.4 GHz Processor, 512MB RAM, DirectX 9 level graphics card, Windows XP, Mouse, Keyboard, Internet Connection—
Memory——
Graphics——

About Half-Life: Source

Half-life: Source is a reissue of the 1998 Half-Life game based on a more modern "Source" game engine with many innovations in graphics performance and gameplay.

The game's plot is entirely consistent with the plot of the original Half-Life and tells us the story of the research centre "Black Mesa", which is located in the USA, New Mexico.

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Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.