Dead by Daylight — Fix & Refund Help
2016 · Action · Behaviour Interactive · ESRB Mature · Metacritic 72
Fix Dead by Daylight or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Dead by Daylight
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Dead by Daylight (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Dead by Daylight, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Dead by Daylight - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: 64-bit Operating Systems (Windows 7, Windows 8 & Windows 8.1) | OS: 64-bit Operating Systems (Windows 7, Windows 8 & Windows 8.1 or above) |
| Memory | Processor: Intel Core i3-4170 or AMD FX-8120 | Processor: Intel Core i3-4170 or AMD FX-8300 or higher |
| Graphics | Memory: 8 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: DX11 Compatible GeForce GTX 460 1GB or AMD HD 6850 1GB | Graphics: DX11 Compatible GeForce 760 or AMD HD 8800 or higher with 4GB of RAM |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 15 GB available space | Storage: 15 GB available space |
About Dead by Daylight
This asymmetric multiplayer horror game in which one of the players tries on the role of a brutal killer, while the other four try to escape. Survivors play with a third person perspective, and the killer uses the first-person camera. The game has no singleplayer. Players can choose from 13 survivors and 12 killers. Each of them differs from each other with own upgrades system and special actions. There is no need to be polite and cooperative - every player for himself. Each level is procedurally generated, and each new round is offering a unique experience. The game engine selects from 10 presets, The plot of the game tells a story about the supernatural being of The Entity, who created the world and populated it with serial killers. To save players have to perform a number of tasks, which include the repair of generators and other interactions with the items on the map. All actions with objects launch the so-called Skill Check - RNG that decides whether or not the action will be successful.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.