Days Gone — Fix & Refund Help
2019 · Action · Bend Studio · ESRB Mature · Metacritic 74
Fix Days Gone or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Days Gone
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Days Gone (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Days Gone, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Days Gone - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 10 64-bits | OS: Windows 10 64-bits |
| Graphics | Processor: Intel Core [email protected] or AMD FX [email protected] | Processor: Intel Core [email protected] or Ryzen 5 [email protected] |
| Storage | Memory: 8 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: Nvidia GeForce GTX 780 (3 GB) or AMD Radeon R9 290 (4 GB) | Graphics: Nvidia GeForce GTX 1060 (6 GB) or AMD Radeon RX 580 (8 GB) |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Storage: 70 GB available space | Storage: 70 GB available space |
About Days Gone
Days Gone is an open-world action-adventure game set in a harsh wilderness two years after a devastating global pandemic. Play as Deacon St. John, a drifter and bounty hunter who rides the broken road, fighting to survive while searching for a reason to live.
Harsh Open World: Using the power of PlayStation 4 and Unreal Engine 4, Days Gone offers an incredibly realistic and detailed open-world experience. Immerse yourself in vast and hostile environments, and explore their secrets. Search abandoned vehicles, houses, truck stops and towns as you scavenge for resources. But be careful— day and night cycles, along with dynamic weather systems, all affect gameplay and enemy behaviour.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.