Counter-Strike: Source — Fix & Refund Help
2004 · Shooter · Valve Software · ESRB Mature · Metacritic 88
Fix Counter-Strike: Source or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Counter-Strike: Source
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Counter-Strike: Source (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Counter-Strike: Source, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Counter-Strike: Source - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: 1.7 GHz Processor, 512MB RAM, DirectX® 8.1 level Graphics Card (Requires support for SSE), Windows® 7 (32/64-bit)/Vista/XP, Mouse, Keyboard, Internet Connection | — |
| Processor | Recommended: Pentium 4 processor (3.0GHz, or better), 1GB RAM, DirectX® 9 level Graphics Card, Windows® 7 (32/64-bit)/Vista/XP, Mouse, Keyboard, Internet Connection | — |
| Memory | — | — |
| Graphics | — | — |
About Counter-Strike: Source
Counter-Strike: Source is the third entry of the big franchise of competitive shooters. Based on a modification to the original Valve game Half-Life, Counter-Strike: Source has no plot yet fully concentrating on a competitive part of the gameplay.
With two opposing teams, Counter Terrorist and Terrorist, each side has a unique set of weapons to choose. Having a big variety for a player, you can select a gun for your particular style of gameplay. Pistols, shotguns, rifles or machine guns are available in the game for a certain price you can earn by winning each round. You can win by successful bombing the target or defusing the bomb, eliminate the whole enemy team or by rescuing hostages. A big choice of game modes also aids plenty amount of maps. You can have a standard match, deathmatch, gun game or jumping challenges. In Counter-Strike: Source anyone can find something for himself.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.