Call of Duty: Black Ops II — Fix & Refund Help
2012 · Shooter, Action · Treyarch · ESRB Mature · Metacritic 74
Fix Call of Duty: Black Ops II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Call of Duty: Black Ops II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Call of Duty: Black Ops II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Call of Duty: Black Ops II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Call of Duty: Black Ops II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows Vista SP2 or Windows 7. Windows XP is not supported | — |
| Memory | Processor: Intel Core2 Duo E8200 2.66 GHz or AMD Phenom X3 8750 2.4 GHz | — |
| Graphics | Memory: 2 GB for 32-bit OS or 4 GB for 64-bit OS | — |
| Storage | Graphics: Nvidia GeForce 8800GT 512 MB or ATI Radeon HD 3870 512 MB | — |
| DirectX | DirectX: Version 9.0c | — |
| Item 7 | Hard Drive: 16 GB | — |
| Item 8 | Sound: DirectX 11.0c compatible | — |
About Call of Duty: Black Ops II
Call of Duty: Black Ops II is a first-person shooter, a direct sequel to Call of Duty: Black Ops that features its protagonists. The story is divided into two time periods. It starts in 1986 with Alex Mason that has to return to work after his retirement to catch Raul Menendez, responsible for multiple crimes. The second storyline takes place in 2025; you play as David, Mason’s son, who also needs to find Menendez who sparks the second Cold War. The game has several endings depending on your actions in both storylines. The campaign mode in Black Ops II is also selected in two parts. There are story missions, where you can make decisions that will affect the future of the characters. Additionally, Strike Force missions, available in 2025, feature permanent death - if the character is killed, you can’t return to the checkpoint, and have to continue the game without them. Like two previous games in the series, Black Ops II has the Zombies mode with a completely new story. It starts with nuclear experiments in 2025 Nevada that cause the appearance of zombies.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.