Call of Juarez: Gunslinger — Fix & Refund Help

2013 · Shooter, Action · Ubisoft · Metacritic 79

Call of Juarez: Gunslinger cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix Call of Juarez: Gunslinger or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — Call of Juarez: Gunslinger

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — Call of Juarez: Gunslinger (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for Call of Juarez: Gunslinger, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: Call of Juarez: Gunslinger
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

SpecMinimumRecommended
OSMinimum:Recommended:
ProcessorOS:Windows® XP (SP3) / Windows Vista® (SP2) / Windows® 7 (SP1) / Windows® 8OS:Windows® 7 (SP1)
MemoryProcessor:2 GHz Intel® Core™2 Duo or 2 GHz AMD Athlon™ 64 X2Processor:3 GHz Intel® Core™2 Duo or 3 GHz AMD Athlon™ 64 X2 or better
GraphicsMemory:2 GB RAMMemory:4 GB RAM
StorageGraphics:512 MB DirectX® 9.0c–compliantGraphics:1024 MB DirectX 10–compliant or higher
DirectXDirectX®:9.0cDirectX®:10
Item 7Hard Drive:5 GB HD spaceHard Drive:5 GB HD space
Item 8Sound:DirectX 9.0c–compliantSound:5.1 surround sound

About Call of Juarez: Gunslinger

Gunslinger is the fourth installment of the Call of Juarez series of western-inspired games. The frame story, told in cutscenes, begins in 1910, in Kansas, where Silas, a patron in the pub, brags about his adventures in the Wild West. This old man claims he used to be a bounty hunter who took down many of the famous outlaws. Most of the game has the player re-enacting Silas's presumed past, while in the present the hero is narrating his own story off-screen. Silas is an unreliable narrator, however, and his own in-game audience will point at plot holes in his tall tales.

Like the rest of Call of Juarez games, Gunslinger has every classic staple of the western genre. There are saloons and gold mines, stagecoaches, Indians and cowboys, sheriffs and gangs. The protagonist will escape prison, wander the Wild West, fight brigands and other enemies using a variety of late XIX century firearms, and occasionally sing country songs. Gunfights and duels are the central features of the game. There's even a Duel mode, in which the player can enter a tournament of gun duels, and the Arcade mode, in which multiple opponents attack the player. Gunslinger also introduces quick time events that allow the player to evade bullets.

Fix help for similar games

Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.