Call of Juarez: Gunslinger — Fix & Refund Help
2013 · Shooter, Action · Ubisoft · Metacritic 79

Fix Call of Juarez: Gunslinger or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Call of Juarez: Gunslinger
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Call of Juarez: Gunslinger (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Call of Juarez: Gunslinger, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Call of Juarez: Gunslinger - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS:Windows® XP (SP3) / Windows Vista® (SP2) / Windows® 7 (SP1) / Windows® 8 | OS:Windows® 7 (SP1) |
| Memory | Processor:2 GHz Intel® Core™2 Duo or 2 GHz AMD Athlon™ 64 X2 | Processor:3 GHz Intel® Core™2 Duo or 3 GHz AMD Athlon™ 64 X2 or better |
| Graphics | Memory:2 GB RAM | Memory:4 GB RAM |
| Storage | Graphics:512 MB DirectX® 9.0c–compliant | Graphics:1024 MB DirectX 10–compliant or higher |
| DirectX | DirectX®:9.0c | DirectX®:10 |
| Item 7 | Hard Drive:5 GB HD space | Hard Drive:5 GB HD space |
| Item 8 | Sound:DirectX 9.0c–compliant | Sound:5.1 surround sound |
About Call of Juarez: Gunslinger
Gunslinger is the fourth installment of the Call of Juarez series of western-inspired games. The frame story, told in cutscenes, begins in 1910, in Kansas, where Silas, a patron in the pub, brags about his adventures in the Wild West. This old man claims he used to be a bounty hunter who took down many of the famous outlaws. Most of the game has the player re-enacting Silas's presumed past, while in the present the hero is narrating his own story off-screen. Silas is an unreliable narrator, however, and his own in-game audience will point at plot holes in his tall tales.
Like the rest of Call of Juarez games, Gunslinger has every classic staple of the western genre. There are saloons and gold mines, stagecoaches, Indians and cowboys, sheriffs and gangs. The protagonist will escape prison, wander the Wild West, fight brigands and other enemies using a variety of late XIX century firearms, and occasionally sing country songs. Gunfights and duels are the central features of the game. There's even a Duel mode, in which the player can enter a tournament of gun duels, and the Arcade mode, in which multiple opponents attack the player. Gunslinger also introduces quick time events that allow the player to evade bullets.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.