BioShock Remastered — Fix & Refund Help
2016 · Shooter · Feral Interactive · ESRB Mature
Fix BioShock Remastered or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — BioShock Remastered
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — BioShock Remastered (Crashes / won’t start) Dear Steam Support, I am requesting a refund for BioShock Remastered, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: BioShock Remastered - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 Service Pack 1 64-bit. Platform Update for Windows 7 SP1 and Windows Server 2008 R2 SP1 | OS: Windows 7 Service Pack 1 64-bit. Platform Update for Windows 7 SP1 and Windows Server 2008 R2 SP1 |
| Memory | Processor: Intel E6750 Core 2 Duo 2.66 GHz / AMD Athlon X2 2.7 GHZ | Processor: 3GHz Quad-Core |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: 2GB AMD Radeon HD 7770 / 2GB NVIDIA GeForce GTX 670 | Graphics: 2GB ATI Radeon HD 7970, 2GB NVIDIA GeForce GTX 770 or better |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 25 GB available space | Storage: 25 GB available space |
| Item 8 | Sound Card: DirectX Compatible Sound Device | Sound Card: DirectX Compatible Sound Device |
About BioShock Remastered
BioShock is set in an alternate dimension in 1960. Our main protagonist Jack is the sole survivor of a plane crash in the Atlantic Ocean. With help, he gets to the Rapture - underwater city created by Andrew Ryan that wanted to create a utopia. After arriving in the city, however, he discovers Little Sisters and Big Daddies, and it is clear to Jack that there is something not okay with the city.
Being a first-person shooter, BioShock works with an active weapon and a plasmid, on the other hand, giving the player the ability to use some supernatural powers and developing unique combos with it. Many of the weapons have different types of ammunition that are effective against some specific types of enemies. Same goes for plasmids, as you need to know weapon will be effective. By retrieving EVE, you will be able to fill your resources and use plasmid once more. Although the economics of the game is more complicated as you need to gather money for refilling resources and ADAM for purchasing new skills for your plasmid. In Remastered edition, games framerate and technical issues being fully fixed making this a modern-looking game.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.