Battlefield 1 — Fix & Refund Help
2016 · Shooter, Action · Electronic Arts · Metacritic 88
Fix Battlefield 1 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Battlefield 1
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Battlefield 1 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Battlefield 1, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Battlefield 1 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: 64-bit Windows 7, Windows 8.1 and Windows 10 | OS: 64-bit Windows 10 or later |
| Graphics | Processor: Processor (AMD): AMD FX-6350 Processor (Intel): Intel Core i5 6600K | Processor: Processor (AMD): AMD FX 8350 Wraith Processor (Intel): Intel Core i7 4790 or equivalent |
| Storage | Memory: 8 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: Graphics card (AMD): AMD Radeon™ HD 7850 2GB Graphics card (NVIDIA): NVIDIA GeForce® GTX 660 2GB | Graphics: Graphics card (AMD): AMD Radeon™ RX 480 4GB Graphics card (NVIDIA): NVIDIA GeForce® GTX 1060 3GB |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Network: Broadband Internet connection | Network: Broadband Internet connection |
About Battlefield 1
Battlefield 1 is a first-person action shooter set in the historical period of the World War I. Although the game is a part of the Battlefield franchise, it has no references to the previous chapters. Players are able to experience both single and multiplayer mods to get in action and to feel the era better. As a single-player campaign, Battlefield 1 offers 6 storylines (chapters) one following each other. Each consists of several missions and tells a story of a single man in the middle of a global military conflict. Playing for these soldiers and closing the targets introduces new game mechanics to players. Completing these missions gives an opportunity to dive into the history and to examine the warfare of past ages. Multiplayer experience is divided into 9 different game mods spread on 31 historical maps. You can join the dynamic battle alone or in a squad with your friends. Multiplayer allows you to assume different battlefield roles (classes) starting with a medic, support or assault and following to the tank driver, pilot and some elite units.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.