Assassin's Creed Unity — Fix & Refund Help
2014 · Action · Ubisoft · ESRB Mature · Metacritic 71
Fix Assassin's Creed Unity or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin's Creed Unity
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin's Creed Unity (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin's Creed Unity, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin's Creed Unity - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 SP1, Windows 8/8.1 (64-bit operating system required) | OS: Windows 7 SP1, Windows 8/8.1 (64-bit operating system required) |
| Memory | Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8350 @ 4.0 GHz | Processor: Intel Core i7-3770 @ 3.4 GHz or AMD FX-8350 @ 4.0 GHz or better |
| Graphics | Memory: 6 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 680 or AMD Radeon HD 7970 (2 GB VRAM) | Graphics: NVIDIA GeForce GTX 780 or AMD Radeon R9 290X (3 GB VRAM) |
| DirectX | Storage: 50 GB available space | Storage: 50 GB available space |
| Item 7 | Sound Card: DirectX 9.0c compatible sound card with latest drivers | Sound Card: DirectX 9.0c compatible sound card with latest drivers |
| Item 8 | Additional Notes: Windows-compatible keyboard and mouse required, optional controller | Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 680 or better, GeForce GTX 700 series; AMD Radeon HD7970 or better, Radeon R9 200 series Note: Laptop versions of these cards may work but are NOT officially supported. |
About Assassin's Creed Unity
The game takes place in Paris, during the Great French Revolution, from the capture of the Bastille in 1789 to the Thermidorian coup. Behind all action, there is an intrigue connected with the change of the Great Master of the Order of Templars. The game has a new assassin, Arno Victor Dorian. The setting provides an abundance of locations - from Versailles to the Parisian multi-level catacombs. The mission system is entirely different from the previous games of the series. In this game, there is a cooperative mode for a maximum of 4 people. Parkour now allows you to climb walls without any troubles at all. A system of shelters and the ability to manipulate the crowd are added. The player has an influence on the character improvement scenario. An interesting detail - before the murder of the primary victim, her whole life flashes before the eyes of the assassin.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.