Assassin's Creed Syndicate — Fix & Refund Help
2015 · Action · Ubisoft Montreal · ESRB Mature · Metacritic 74
Fix Assassin's Creed Syndicate or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin's Creed Syndicate
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin's Creed Syndicate (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin's Creed Syndicate, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin's Creed Syndicate - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 SP1 or Windows 8.1 or Windows 10 (64bit versions) | OS: Windows 7 SP1 or Windows 8.1 or Windows 10 (64bit versions) |
| Memory | Processor: Intel Core i5 2400s @ 2.5 GHz / AMD FX 6350 @ 3.9 GHz | Processor: Intel Core i7 3770 @ 3.5 GHz / AMD FX 8350 @ 4.0 GHz |
| Graphics | Memory: 6 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 660 / AMD Radeon R9 270 (2GB VRAM with Shader Model 5.0) | Graphics: NVIDIA GeForce GTX 760 (4GB) or the newer GTX 970 (4GB) / AMD Radeon R9 280X (3GB of VRAM) or better |
| DirectX | Sound Card: DirectX Compatible Sound Card with latest drivers | Sound Card: DirectX Compatible Sound Card with latest drivers |
| Item 7 | — | Additional Notes: *Technical Notice from the developer: For a recommended experience, the game requires a video card with at least 3GB of VRAM when playing at a full HD resolution. While we encourage you to fiddle with the advanced options to fully customize your gaming experience, please keep an eye out for the VRAM meter usage when you adjust these settings. |
About Assassin's Creed Syndicate
In 2015, the characters Shaun and Rebecca penetrate into one of the offices of "Abstergo industries", which is located in London, where they install bugs. There they find information that Abstergo looks through the life of British Assassins Jacob and Evie Frye, hoping to find a Piece of Eden hidden in London.
In the centre of the story of the past are the twin assassins Jacob and Evie Frye. They go to London to put their orders there and at the same time to find a Piece of Eden.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.