Assassin’s Creed IV: Black Flag — Fix & Refund Help
2013 · Action · Ubisoft · ESRB Mature · Metacritic 85
Fix Assassin’s Creed IV: Black Flag or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin’s Creed IV: Black Flag
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin’s Creed IV: Black Flag (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin’s Creed IV: Black Flag, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin’s Creed IV: Black Flag - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows Vista SP2 or Windows 7 SP1 or Windows 8 (both 32/64bit versions) | OS: Windows Vista SP2 or Windows 7 SP1 or Windows 8 (both 32/64bit versions) |
| Memory | Processor: Intel Core2Quad Q8400 @ 2.6 GHz or AMD Athlon II X4 620 @ 2.6 GHz | Processor: Intel Core i5 2400S @ 2.5 GHz or better or AMD Phenom II x4 940 @ 3.0 GHz |
| Graphics | Memory: 2 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: Nvidia Geforce GTX 260 or AMD Radeon HD 4870 (512MB VRAM with shader Model 4.0 or higher) | Graphics: Nvidia GeForce GTX 470 or AMD Radeon HD 5850 (1024MB VRAM with Shader Model 5.0) or better |
| DirectX | Storage: 30 GB available space | Storage: 30 GB available space |
| Item 7 | Sound Card: DirectX Compatible Sound Card with latest drivers | Sound Card: DirectX Compatible Sound Card with latest drivers |
| Item 8 | Additional Notes: Windows-Compatible keyboard and mouse required, controller optional. | Additional Notes: Supported video cards at the time of release: Nvidia GeForce GTX 260 or better and GeForce GTX 400, GTX 500, GTX 600 and GTX 700 series. AMD Radeon HD4870 or better and Radeon HD5000, HD6000 and HD7000 series. Note: Latest GeForce drivers tested: 327.23 for all series. Latest Radeon drivers tested: 13.1 for Radeon HD4000, 13.4 for Radeon HD5000, HD6000 and HD7000 series on Vista and 13.9 for Radeon HD5000, HD6000 and HD7000 series on Win7 and Win8. Laptop versions of these cards may work but are NOT officially supported. |
About Assassin’s Creed IV: Black Flag
Assasin's Creed IV: Black Flag is a pirate game. Being the fourth “numbered” instalment in the series, the story follows a new protagonist, Edward Kenway, who tries to build his Pirate Republic. Help legendary pirates like "Blackbeard", Charles Vane and other well-known pirates establish their empire while fighting the mystery of the Observatory - something very valuable for the Templars. Also, you will have to continue your infiltration in Abstergo and discover some new details about itself.
Although being in the Assasin's Creed series, the game provides you with some new mechanics. Giving the player full control of the ship, you will have to cross the open-world sea and fight for your piracy. Ships will be sinking, destroyed and massacred. If you prefer exploring, a whole new underwater world is ready for you with its beauty and danger lurking in the streams of Carribeans. Experience the pirate life at its best. (?) (needs a better ending)
Fix help for similar games
Grand Theft Auto V
2013 · Action
Fix & refund help →The Witcher 3: Wild Hunt
2015 · Action, RPG
Fix & refund help →Tomb Raider
2013 · Action
Fix & refund help →Portal
2007 · Action, Puzzle
Fix & refund help →Left 4 Dead 2
2009 · Shooter, Action
Fix & refund help →Red Dead Redemption 2
2018 · Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.