Assassin's Creed II — Fix & Refund Help
2009 · Action · Ubisoft Montreal · ESRB Mature · Metacritic 89
Fix Assassin's Creed II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Assassin's Creed II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Assassin's Creed II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Assassin's Creed II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Assassin's Creed II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Assassin's Creed II
Assassin's Creed II is the second installment in the AC series, the center of which is stealths kills, exploring the world and enemy encounters. It is the straight sequel to the first part of the series and the beginning of the Ezio — the protagonist — trilogy, followed by 'Brotherhood' and 'Revelation.' The events take place in Rome, during the Italian Renaissance (1476-1499), we play as Ezio Auditore and are fighting against Knight Templar, being the Assassins. At the same time, all of the installments within a series are connected with each other by the Desmond storyline: all of the enchanted worlds he travels to are just simulations achieved through using "Animus" — a particular device which gets in the DNA and allows its user to drive around their memories. The game involves following mechanics — presuming the player to chase around some target, not moving to close, but not getting far at the same time; exploring quests — the heart of movement mechanics is parkour, and fighting — hero's arsenal involves swords, spears, and other melee weapons as well as ranged ones: bows, crossbows, and javelins.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.