{
 "asOf": "2026-08-19",
 "license": "CC BY 4.0 — attribute GameFixPro (gamefixpro.com) and the cited platform policy.",
 "disclaimer": "Platform refund policies are from official store/support pages, retrieved 2026-08-16. Policies change; confirm with the platform before requesting a refund.",
 "retrieved": "2026-08-16",
 "platforms": [
  {
   "slug": "steam",
   "name": "Steam (Valve)",
   "shortName": "Steam",
   "window": "14 days from the purchase date",
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": 2,
   "special": null,
   "nonRefundable": [
    "Video content (movies, documentaries)",
    "Third-party CD keys / activation codes bought outside Steam",
    "Physical gift cards",
    "Games with an active VAC ban on the account",
    "DLC or in-game items that have been consumed, modified, or transferred"
   ]
  },
  {
   "slug": "playstation",
   "name": "PlayStation Store",
   "shortName": "PlayStation",
   "window": "14 days from the transaction date",
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": null,
   "special": "ps",
   "nonRefundable": [
    "Wallet top-ups (non-refundable once you consent to the top-up)",
    "In-game consumables delivered immediately during gameplay",
    "Content you have already downloaded or streamed (unless faulty)",
    "Purchases made outside PlayStation Store (e.g., voucher codes)"
   ]
  },
  {
   "slug": "xbox",
   "name": "Xbox / Microsoft Store",
   "shortName": "Xbox",
   "window": "14 days from the purchase date",
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": 2,
   "special": null,
   "nonRefundable": [
    "Most in-game consumables and virtual currency once used or redeemed",
    "Movies & TV apps",
    "Third-party discs or codes bought outside the Microsoft Store",
    "Abusive refund patterns (the account may be limited)"
   ]
  },
  {
   "slug": "ea",
   "name": "EA (EA app / EA.com)",
   "shortName": "EA",
   "window": null,
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": null,
   "special": "ea",
   "nonRefundable": [
    "DLC and in-game currency bought separately",
    "Game editions that bundle virtual currency / content packs",
    "The same game more than twice (max 2 refunds per title)",
    "Purchases via console stores, Steam, Epic, mobile app stores, or retailers (go to that seller)"
   ]
  },
  {
   "slug": "epic",
   "name": "Epic Games Store",
   "shortName": "Epic",
   "window": "Within 14 days of purchase (pre-orders: 14 days after release)",
   "windowDays": 14,
   "playtimeRule": "Less than 2 hours of recorded playtime. Mobile products: within 2 hours of purchase.",
   "playtimeCapHours": 2,
   "special": null,
   "nonRefundable": [
    "Virtual currency and other digital consumable items",
    "In-app purchases, in-game items, and subscriptions",
    "Gifts",
    "Bundles that include virtual currency / consumables (marked non-refundable)"
   ]
  },
  {
   "slug": "nintendo",
   "name": "Nintendo eShop",
   "shortName": "Nintendo",
   "window": "North America: no standard refund — all digital sales are final. EU/UK: 14-day right of withdrawal.",
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": null,
   "special": "nintendo",
   "nonRefundable": [
    "Downloaded games and DLC (North America)",
    "Nintendo Switch Online subscriptions (no prorated refund)",
    "Pre-ordered content once payment is taken / downloaded",
    "In-game currency"
   ]
  },
  {
   "slug": "riot",
   "name": "Riot Games (League / VALORANT / TFT)",
   "shortName": "Riot",
   "window": "Most unused, eligible content within 14 days of purchase (no token needed)",
   "windowDays": 14,
   "playtimeRule": null,
   "playtimeCapHours": null,
   "special": "riot",
   "nonRefundable": [
    "Account transfers",
    "Bundles (once obtained, items become non-refundable)",
    "Used weapon skins, upgraded skins, battle-pass levels, Radianite",
    "Event passes, gifts (sent or received)",
    "Hextech / loot inventory and promotional items",
    "Content bought with earned in-game currency (e.g., Kingdom Credits)"
   ]
  }
 ]
}