DmC: Devil May Cry — Fix & Refund Help
2013 · Adventure, Action · Ninja Theory · ESRB Mature · Metacritic 85
Fix DmC: Devil May Cry or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — DmC: Devil May Cry
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — DmC: Devil May Cry (Crashes / won’t start) Dear Steam Support, I am requesting a refund for DmC: Devil May Cry, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: DmC: Devil May Cry - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS:Windows Vista(R)/XP, Windows 7, Windows 8 | OS:Windows Vista(R)/XP, Windows 7, Windows 8 |
| Memory | Processor:Intel(R) Core(TM)2 Duo 2.4 Ghz or better, AMD Athlon(TM) X2 2.8 Ghz or better | Processor:Intel(R) Core(TM)2 Quad 2.7 Ghz or better, AMD Phenom(TM)II X4 3 Ghz or better |
| Graphics | Memory:2 GB RAM | Memory:4 GB RAM |
| Storage | Graphics:NVIDIA(R) GeForce(R) 8800GTS or better, ATI Radeon(TM) HD 3850 or better | Graphics:ATI Radeon(TM) HD 6950 or better |
| DirectX | DirectX®:9.0c | DirectX®:9.0c |
| Item 7 | Hard Drive:9 GB HD space | Hard Drive:9 GB HD space |
| Item 8 | Sound:Standard audio device | Sound:Standard audio device |
About DmC: Devil May Cry
DMC: Devil May Cry is a hack-and-slash adventure game, the fifth installment in Capcom’s Devil May Cry franchise and reboot of the series. This is the first game in the series not developed by Capcom, but rather by English studio Team Ninja. Concerning story, the game is connected to the previous game and changes the cast of characters and even Dante’s (the series main protagonist) iconic appearance (which was met with indignation from the series fans at the time). The game’s story is notable for its social commentary regarding mass-media and modern capitalism drawbacks. The gameplay overall is very similar to the other installments of the Devil May Cry series and is heavily focused on fast-paced fighting with hordes of demons with occasional puzzles and platforming sections. The main change in the game’s combat mechanics is the Angel and Devil modes. They alternate Dante’s and attacks and special abilities. The modes are activated by holding left or right trigger (on the controller) which makes switching between them instant and allows performing complex combos, combining each mode’s unique features.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.