Mississippi — video-game refund rights
U.S. federal leverage + your state consumer-protection office
Your levers in Mississippi
Mississippi Attorney General
File a consumer complaint for deceptive or misdescribed digital purchases.
Open AG office →Miss. Code § 63-1-101 et seq.
Your state’s UDAP / “Little FTC Act” — the basis for a deceptive-practices complaint.
~$3,500
Maximum claim in Mississippi small-claims court.
Federal rights (apply in all 50 states)
- Unlike the EU’s 14-day withdrawal right, the United States has NO general federal "change-of-mind" cooling-off period for digital downloads. Your refund almost always depends on the store’s policy, a chargeback, or a state deceptive-practices claim — not a blanket right to cancel.
- The Fair Credit Billing Act (FCBA, implemented by Federal Reserve Regulation Z) gives you up to 60 days from the statement date on which a charge first appeared to dispute it with your card issuer — including "goods not as described" or a charge you did not authorize. This sits outside any store’s refund policy.
- For purchases made by a child under 13, the Children’s Online Privacy Protection Act (COPPA) plus card-issuer unauthorized-transaction rules are your strongest path: request a reversal of the unauthorized charge and, for persistent in-game spending, pursue a refund through the platform’s parental-refund process.
How this interacts with platform policy
U.S. store refund windows (Steam/Xbox 14-day/2-hour, etc.) are policies, not laws. When a policy denial is wrong — a faulty game, a misdescription, or an unauthorized/minor charge — the FCBA chargeback right and your state AG’s UDAP statute sit on top of the policy. Exhaust the platform’s appeal first (chargebacks can restrict accounts), then use the federal dispute window or file a state complaint. See your state page for the AG office, UDAP citation, and small-claims limit.
Start with the store’s policy
Your first move is still the platform’s own refund flow. Pick your store to see the exact window and non-refundable cases.
Steam
14 days from the purchase date
View policy →PlayStation
14 days from the transaction date
View policy →Xbox
14 days from the purchase date
View policy →EA
Within 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch.
View policy →Epic
Within 14 days of purchase (pre-orders: 14 days after release)
View policy →Nintendo
North America: no standard refund — all digital sales are final. EU/UK: 14-day right of withdrawal.
View policy →Riot
Most unused, eligible content within 14 days of purchase (no token needed)
View policy →State rights lookup tool
Re-run this for any state and purchase type.
Open tool →Chargeback calculator
Compute your FCBA 60-day window.
Open tool →Source & verification
- State AG directory: usa.gov — state attorneys general
- Federal chargeback right: FTC — Disputing credit card charges
- CFPB complaint portal: consumerfinance.gov/complaint
- Retrieved and verified: 2026-08-18. Laws and AG links change — confirm with the official source.