Dragon Age: Origins — Fix & Refund Help
2009 · RPG · BioWare · ESRB Mature · Metacritic 91
Fix Dragon Age: Origins or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Dragon Age: Origins
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Dragon Age: Origins (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Dragon Age: Origins, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Dragon Age: Origins - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP (SP3) or Windows Vista (SP1) or Windows 7 | OS: Windows XP (SP3) or Windows Vista (SP1) or Windows 7 |
| Memory | Processor: Intel Core 2 Single 1.6 Ghz Processor (or equivalent) or AMD 64 2.0 GHz Processor (or equivalent) | Processor: Intel Core 2 Duo 2.4 Ghz or AMD Phenom II X2 Dual-Core 2.7 Ghz Processor or equivalent |
| Graphics | Memory: 1GB (1.5 GB Vista and Windows 7) | Memory: 2 GB (3GB Vista and Windows 7) |
| Storage | Graphics: ATI Radeon X850 256MB or NVIDIA GeForce 6600 GT 128MB or greater (Windows Vista: Radeon X1550 256 MB or NVidia GeForce 7600GT 256MB) | Graphics: ATI 3850 512 MB or NVidia 8800GTS 512MB or greater |
| DirectX | DirectX®: DirectX (November 2007) | DirectX®: DirectX (November 2007) |
| Item 7 | Hard Drive: 20 GB HD space | Hard Drive: 20 GB HD space |
| Item 8 | Sound: Direct X Compatible Sound Card | Sound: Direct X Compatible Sound Card |
About Dragon Age: Origins
Dragon Age: Origins is the first game in BioWare’s RPG franchise Dragon Age. The game is considered to be the spiritual successor of BioWare’s classic fantasy RPG titles like Baldur’s Gate and Neverwinter Nights. Developers describe the game's setting as a mix of high fantasy and low fantasy. The storyline is centered around the event known as Blight, which occurs once in several hundred years and marks the demonic invasion in the world of Thedas. The player creates its character by choosing its appearance, class, and race. There are 3 and three races in Dragon Age. The classes are the warrior, mage, rouge, and races are human, elf, and dwarf. The combination of class and race determines the character’s background story and the beginning of the game. The interaction between the player, his teammates and NPC’s is an integral part of the game. The game’s storyline often makes the player take moral decisions which affect his later interaction with characters and the game world in general.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.