Dark Souls II: Scholar of the First Sin — Fix & Refund Help
2015 · Action, RPG · BANDAI NAMCO Entertainment America · ESRB Mature · Metacritic 79
Fix Dark Souls II: Scholar of the First Sin or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Dark Souls II: Scholar of the First Sin
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Dark Souls II: Scholar of the First Sin (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Dark Souls II: Scholar of the First Sin, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Dark Souls II: Scholar of the First Sin - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 SP1 64bit, Windows 8.1 64bit | OS: Windows 7 SP1 64bit, Windows 8.1 64bit |
| Memory | Processor: AMD® A8 3870 3,6 Ghz or Intel® Core ™ i3 2100 3.1Ghz | Processor: AMD® FX 8150 3.6 GHz or Intel® Core™ i7 2600 3.4 GHz |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA® GeForce GTX 465 / ATI Radeon TM HD 6870 | Graphics: NVIDIA® GeForce® GTX 750, ATI Radeon™ HD 7850 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 23 GB available space | Storage: 23 GB available space |
About Dark Souls II: Scholar of the First Sin
New take in the Souls series. This time players are offered to overcome the immense difficulties in the kingdom of Drangleic. On the way to becoming human again, the hero must obtain a few greater souls. Gamers will experience player versus environment as well as player versus player gameplay using dedicated server technology. Invite your friends, fight your foes and survive your way through harsh medieval fantasy land.
The game shares with the first installment in the series the engine and game universe but is not connected in terms of story. Known for its difficulty the game offers players unbeatable challenge. Bad play is severely punished by the game: each time player dies game protagonist loses a bit of maximum health just like in Demon’s Souls.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.