The Darkness II — Fix & Refund Help
2012 · Action · 2K · ESRB Mature · Metacritic 77
Fix The Darkness II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — The Darkness II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — The Darkness II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for The Darkness II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: The Darkness II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP/Vista/7 | OS: Windows XP/Vista/7 |
| Memory | Processor: Intel Core 2 @ 2GHz / AMD Athlon 64 X2 4200+ | Processor: 2.4 GHz Quad Core processor |
| Graphics | Memory: 1.5GB RAM | Memory: 2GB RAM |
| Storage | Hard Disk Space: 10GB | Hard Disk Space: 10GB |
| DirectX | Video Card: 256MB NVIDIA GeForce 8600 / ATI Radeon HD 2600 | Video Card: 512+ MB NVIDIA GeForce 9800 GTX |
| Item 7 | Sound: DirectX Compatible | Sound: DirectX Compatible |
| Item 8 | Additional: Requires installation of Visual C++ 2008 Redistributable, DirectX and nVidia PhysX version 9.11.1107 (included with download) | Additional: Requires installation of Visual C++ 2008 Redistributable, DirectX and nVidia PhysX version 9.11.1107 (included with download) |
About The Darkness II
With a gap of five years, Darkness II is a sequel for the first part of the franchise following the story of James Estacado. After becoming the don of the Franchetti family, he still fights the fact that his girlfriend Jenny died in the first game and fighting against the Darkness itself. Things turn pretty bad when a group of attackers catch James and his men off guard in a restaurant. Being severely injured he still refuses this powers even if they save them. The attack doesn't end so fast, and after an explosion, James is left to bleed out and die. James gives up and embraces the Darkness fighting off his attackers and begins his fight with the Brotherhood and his own sanity. The core feature of the game is to control the tendrils. Being Darknesses spawns, two tendrils will help the player to fight off his enemies. You can execute people, throw them around and throw things at them. Also, you can use it to merely attack or defend yourself in any fighting situation. In case you will want to do the campaign with your friends, the game gives you Vendetass. The plot of it follows four hitmen from Jackie's family to stop the mysterious Brotherhood.
Fix help for similar games
Grand Theft Auto V
2013 · Action
Fix & refund help →The Witcher 3: Wild Hunt
2015 · Action, RPG
Fix & refund help →Tomb Raider
2013 · Action
Fix & refund help →Portal
2007 · Action, Puzzle
Fix & refund help →Left 4 Dead 2
2009 · Shooter, Action
Fix & refund help →Red Dead Redemption 2
2018 · Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.