Fix PS4 error NP-36006-5

How to Fix PS4 error NP-36006-5: Steps By Step Guide

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Getting Playstation4 or PS4 Error code NP-36006-5 may create problems for you as you can get stuck in the gameplay when it appears. But, you would feel happy as this error seems like a big problem, but fixing this would be a very easy task. How? Just complete this read, and you get your answer.

PS4 is one of the best-selling consoles which has been loved by all the gamers, or the users- who love to play video games. Including this, users found many errors and issues when they use this console. 

If you have also encountered an error NP-36006-5 on your console, and you have been twisting your mind in that, fix the error by reading this guide. 

What does PS4 error NP-36006-5 indicate?

PS4 error NP-36006-5 indicates that your account’s trophy data got corrupted. When it happens, the system does prevent your user account to launch any game. Generally, this error code may arise- if you have accidentally turned off or power cycle your console at the wrong time. Fortunately, you have to do some simple actions, and this error code will be fixed easily.

PS4 error NP-36006-5- Fix

Since this error is very common among PS4 users, Sony has addressed this error on their website. Since this error appears when your PS4 network trophy data has been corrupted, to fix this, you may need to back up your data and perform a trophy sync. Rarely, you may need to delete your user account or do a total factory reset of your console.

An easy way to fix this error

Why we are saying an easy way because, in this method, you will not need to delete your account or will not do a factory reset of your console. But, to get it to work, you will need a game in your trophy list in which you don’t have earned any trophy. See how it works:

  • Turn on PlayStation and log in to the account which is affected by the error code.
  • Next- Open the user’s trophy list and highlight the game in which you don’t have earned any trophies.

Note: If there is no game like this, download a free game from the PlayStation store but, make sure no trophies have to be earned in it.

  • Now, press the Options button and select Delete.

The theory behind this method is when you delete a game in which no trophies have been earned, this forces the system to sync the user’s trophies. And this way helps to fix the error code.

Official Solution from Sony To Fix PS4 error NP-36006-5

PS4 error NP-36006-5
  • Take a backup of all your data by plugging a USB device into your PlayStation system.
  • Now, manually sync your trophy data.

Note: In backup data sync, trophy data is not included. To make sure you don’t lose trophy progress, highlight the Trophies and press the Options button. Now, select Sync Trophies with PSN.

  • Delete the user account that was affected by the error code NP-36006-5.
  • Now, create a new user account and get back to sign in to the affected account.
  • Once the game starts working, when you confirm it, re-sync your trophies.
  • At the last action, restore your backup data from the USB drive.

Disclaimer: When you perform a factory reset, you will lose your all user data and settings. So, make sure you have done a backup before performing it.


As a simple solution, you can fix the PS4 error NP-36006-5 by deleting the trophy list of a game in which no trophies have been earned means: with a 0% trophy completion. Doing this will force the system to sync the trophy. This should fix the error. If this doesn’t work, you will need to take a backup of your data, delete and recreate a user account then log in again.

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Akku has knowledge of technology and working in a tech environment for 7 years. She love to play online games and also write content.

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